Privacy policy

At Aqua Moss, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

Information We Collect

When you visit our website, we may collect:

  • Your name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely through our payment providers)
  • Order history
  • Device information, browser type, IP address, and cookies

How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our website and customer experience
  • Send promotional emails if you have opted in
  • Prevent fraud and maintain website security

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and analyse website traffic. You can disable cookies through your browser settings, although some features may not function correctly.

Sharing Your Information

We do not sell or rent your personal information.

We may share information only with trusted third-party service providers necessary to operate our business, including:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Marketing and analytics providers

These providers only receive the information required to perform their services.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Withdraw marketing consent at any time

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

Contact Us

If you have any questions regarding this Privacy Policy, please contact Aqua Moss through our website's contact page.