Shipping policy

Thank you for choosing Aqua Moss.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Method

We use automated USPS shipping rates during checkout. Shipping costs are calculated based on your delivery address and selected shipping service.

Delivery Times

Estimated delivery times vary depending on your location and the shipping option selected during checkout.

Please note that delivery estimates are not guaranteed and may be affected by weather, holidays, or carrier delays.

Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Aqua Moss is not responsible for delays or additional costs resulting from incorrect addresses entered during checkout.

Lost or Delayed Shipments

If your shipment appears to be lost or significantly delayed, please contact us and we will work with the shipping carrier to investigate the issue.

International Shipping

International shipping availability, rates, customs duties, taxes, and import fees vary by destination and are the responsibility of the customer unless otherwise stated at checkout.